Refund policy

Our products are digital: ebooks and templates, coaching services, and CompTIA exam vouchers and training codes. They are delivered by email (and, for downloads, on your order confirmation page) straight after purchase.

Ebooks and templates

Change of mind: because digital files can't be returned once they've been delivered, we don't offer refunds if you simply change your mind.

Problems with your order: if you can't access your download, a file is faulty, or the product isn't as described, email info@lukegoughcoaching.com with your order number. We'll resend your files, fix the problem, or give you a refund.

Duplicate orders: if you're charged twice or accidentally buy the same ebook or template more than once, contact us and we'll refund the extra purchase.

CompTIA exam vouchers and training codes

CompTIA codes are non-refundable once issued. Each code is created by CompTIA for your order and charged to us the moment it is issued, and it cannot be cancelled or returned. This means we can't offer a refund, exchange or credit for change of mind, buying the wrong exam or version, buying more than one by mistake, or a voucher expiring before you use it.

Before you pay, please check you have chosen the right certification, exam version and product. If you're not sure, email info@lukegoughcoaching.com and we'll help you choose.

If a code doesn't work or doesn't arrive, email info@lukegoughcoaching.com with your order number. We'll work with CompTIA to fix or replace it.

Vouchers and training are also subject to CompTIA's own terms, including expiry dates, retake rules and testing policies.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law or other consumer laws that apply to you.

Refunds are returned to your original payment method. Your bank may take a few business days to process them.